The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 23, 2006
Filed:
Aug. 17, 2001
Michael Wayne Brown, Georgetown, TX (US);
David R. Cheng, Wilmington, DE (US);
Wing-ying Stephanie Leung, Ann Arbor, MI (US);
Folu Okunseinde, Oakhurst, NJ (US);
Michael A. Paolini, Austin, TX (US);
Seema Sheth-voss, Cambridge, MA (US);
Michael Wayne Brown, Georgetown, TX (US);
David R. Cheng, Wilmington, DE (US);
Wing-Ying Stephanie Leung, Ann Arbor, MI (US);
Folu Okunseinde, Oakhurst, NJ (US);
Michael A. Paolini, Austin, TX (US);
Seema Sheth-Voss, Cambridge, MA (US);
Other;
Abstract
A method, system and product for managing a hold queue is provided. A call center receives an incoming telephone call from at least one caller and places the caller in an initial position in the hold queue. When a caller is in a hold queue at a call center, a request can be made to pause the caller's position in the hold queue. When the caller is ready to return to the hold queue or when the pause duration has expired, the caller becomes active in the hold queue.