Company Filing History:
Years Active: 2010-2014
Title: Innovations by Mike Bourke in Workforce Scheduling
Introduction
Mike Bourke is an accomplished inventor based in San Francisco, CA. He has made significant contributions to the field of workforce scheduling, holding a total of 10 patents. His innovative solutions aim to enhance the efficiency of contact centers and workforce management.
Latest Patents
Among his latest patents, Bourke has developed systems and methods for scheduling contact center agents. This invention includes generating a forecast requirement related to the volume of work to be handled by both a first workforce and a second remote workforce. The method involves creating work schedules based on the forecast and the skills of the personnel involved. Additionally, he has patented systems and methods for automatic scheduling of a workforce. This invention addresses scheduling overtime and time-off by modifying existing workforce schedules in response to variances in expected workloads.
Career Highlights
Throughout his career, Mike Bourke has worked with notable companies such as Verint Americas Inc. and Witness Systems, Inc. His experience in these organizations has contributed to his expertise in workforce management and scheduling technologies.
Collaborations
Bourke has collaborated with several professionals in his field, including Jason Fama and James Gordon Nies. These partnerships have likely enriched his work and led to further innovations in workforce scheduling.
Conclusion
Mike Bourke's contributions to workforce scheduling through his patents demonstrate his commitment to improving operational efficiency in contact centers. His innovative methods continue to influence the industry and pave the way for future advancements.