For the Inventor, By the Inventor

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Roswell, GA, United States of America

Witness Systems, Inc.

USPTO Granted Patents = 14

CIPO Patents = 2

EPO Patents = 1

Trademarks = 1

Forward Citations = 1,438

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35 inventors (with patents filed for the assignee):

Serdar Uckun (3 out of 36 patents)

Jason Fama (3 out of 35 patents)

Illah R Nourbakhsh (3 out of 26 patents)

4. Stephen Marshall Beckett, Ii (3 out of 3 patents)

5. Donald Andrew House (3 out of 5 patents)

6. Uri Peleg (2 out of 10 patents)

7. Simon Shvarts (2 out of 9 patents)

8. Dan Spohrer (2 out of 12 patents)

9. David Andre (2 out of 12 patents)

10. Dan Safstrom (2 out of 2 patents)

11. Santino J Lamberti, Jr (2 out of 2 patents)

12. Rebecca L McDougal (2 out of 2 patents)

13. Jeffrey Michael Iannone (1 out of 5 patents)

14. Christopher Douglas Blair (1 out of 40 patents)

15. Vinod Prabhu (1 out of 5 patents)

14 patents: Sort by Forward Citations

1. 8719067 - Monitoring and displaying the scheduled and actuated activities of a workforce (2014-05-06),

2. 8705723 - Systems and methods for scheduling contact center agents (2014-04-22),

3. 7284049 - Selective dedication of active and passive contact center recording resources (2007-10-16),

4. 7281173 - Method and system for concurrent error identification in resource scheduling (2007-10-09),

5. 7254546 - System and method for complex schedule generation (2007-08-07),

6. 7219138 - Method, apparatus, and system for capturing data exchanged between a server and a user (2007-05-15),

7. 7203285 - System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction (2007-04-10),

8. 7155399 - System and method for complex schedule generation (2006-12-26),

9. 7149788 - Method and system for providing access to captured multimedia data from a multimedia player (2006-12-12),

10. 7047296 - Method and system for selectively dedicating resources for recording data exchanged between entities attached to a network (2006-05-16),

11. 6510220 - Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location (2003-01-21),

12. 6370574 - Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location (2002-04-09),

13. 5790798 - Method and apparatus for simultaneously monitoring computer user screen (1998-08-04),

14. 5689442 - Event surveillance system (1997-11-18),

Witness Systems, Inc. provides advanced software solutions for monitoring, analyzing, and managing customer interactions and communications. Their products enable organizations to enhance customer service, increase operational efficiency, and comply with regulatory requirements. With their innovative technology, Witness Systems empowers businesses to gain valuable insights from customer interactions, improve workforce performance, and drive better business outcomes.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 30 2025

14 Patents

#5 in Roswell, GA

#438 in Georgia

#21,638 in US

#40,932 in the World

Roswell, GA, United States of America

Witness Systems, Inc.

Forward Citations = 1,438

35 inventors:

Serdar Uckun (3 out of 36 patents)

Jason Fama (3 out of 35 patents)

Illah R Nourbakhsh (3 out of 26 patents)

4. Stephen Marshall Beckett, Ii (3 out of 3 patents)

5. Donald Andrew House (3 out of 5 patents)

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