The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2014
Filed:
May. 31, 2011
Jason Fama, Foster City, CA (US);
Uri Peleg, Santa Clara, CA (US);
Michael R. Bourke, Jr., San Francisco, CA (US);
Richard M. Lawrence, Bainbridge Island, WA (US);
Sameet Vasant Joshi, Palo Alto, CA (US);
Jason Fama, Foster City, CA (US);
Uri Peleg, Santa Clara, CA (US);
Michael R. Bourke, Jr., San Francisco, CA (US);
Richard M. Lawrence, Bainbridge Island, WA (US);
Sameet Vasant Joshi, Palo Alto, CA (US);
Witness Systems, Inc., Roswell, GA (US);
Abstract
Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises the steps of: collecting an agent activity of a first class and an agent activity of a second class; and displaying the agent activity of the first class and the agent activity of the second class along the same timeline axis. The agent activities are collected from a contact center data source. The second class is different from the first class. Both activities are associated with the same agent. Each activity is derived from a different virtual data source.