Company Filing History:
Years Active: 2011-2014
Title: Innovator Spotlight: Michael R Bourke, Jr.
Introduction
Michael R Bourke, Jr., based in San Francisco, California, is an accomplished inventor known for his contributions to workforce scheduling technology. With a robust portfolio of three patents, he has demonstrated a keen ability to address complex challenges in resource management.
Latest Patents
Among his latest innovations, Michael has developed sophisticated systems for monitoring and displaying workforce activities. His first patent describes methods for scheduling a workforce through the collection of agent activity data from a contact center. This system allows for the clear visualization of activities along a unified timeline, capturing the interactions of agents from different operational categories.
Furthermore, he has introduced systems and methods for the automatic scheduling of a workforce. This invention involves receiving a shift activity template and associating it with workers to create a structured scheduling process. Notably, this scheduling is aligned with workload forecasts and includes constraints to optimize efficiency.
Career Highlights
Throughout his career, Michael has been associated with leading companies in the technology sector. He worked with Verint Americas Inc. and Witness Systems, Inc., where he honed his skills in workforce management solutions. His expertise in these environments has facilitated his growth as an innovative thinker and inventor.
Collaborations
Michael has collaborated with industry professionals such as Jason Fama and Uri Peleg, contributing to advancements in workforce scheduling technologies. Their combined efforts have led to the development of effective solutions that address the needs of contemporary businesses.
Conclusion
Michael R Bourke, Jr. stands out as an influential inventor in the realm of workforce management. His latest patents exemplify his commitment to innovation and improve operational efficiency for organizations. As he continues to push the boundaries of what's possible in workforce scheduling, the impact of his work will undoubtedly resonate throughout the industry.