Richard M Lawrence

Title: Richard M. Lawrence: Innovator in Workforce Scheduling Technologies

Introduction

Richard M. Lawrence is an accomplished inventor based in Bainbridge Island, WA (US). He holds three patents that focus on innovative systems and methods for workforce scheduling. His work has significantly contributed to the efficiency of workforce management in various industries.

Latest Patents

One of Richard's latest patents is titled "Monitoring and displaying the scheduled and actuated activities of a workforce." This patent discloses systems and methods for scheduling a workforce by collecting agent activities from different classes and displaying them along the same timeline axis. The activities are sourced from a contact center data source, allowing for a comprehensive view of workforce performance.

Another notable patent is "Systems and methods for automatic scheduling of a workforce." This invention outlines a method that involves receiving a shift activity template and associating it with at least one worker. The scheduling of various objects is performed based on workload forecasts and schedule constraints, enhancing the overall efficiency of workforce management.

Career Highlights

Richard has worked with prominent companies in the field, including Verint Americas Inc. and Witness Systems, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in workforce scheduling technologies.

Collaborations

Richard has collaborated with notable professionals in his field, including Jason Fama and Uri Peleg. These collaborations have further enriched his work and contributed to the development of effective workforce management solutions.

Conclusion

Richard M. Lawrence is a significant figure in the realm of workforce scheduling innovations. His patents and career achievements reflect his dedication to improving workforce management through technology.