The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 22, 2014
Filed:
Jan. 07, 2010
Jason Fama, Foster City, CA (US);
Uri Peleg, Santa Clara, CA (US);
Simon Shvarts, Cupertino, CA (US);
Mike Bourke, San Francisco, CA (US);
James Gordon Nies, Carmel, IN (US);
Vinod Prabhu, Fremont, CA (US);
Jason Fama, Foster City, CA (US);
Uri Peleg, Santa Clara, CA (US);
Simon Shvarts, Cupertino, CA (US);
Mike Bourke, San Francisco, CA (US);
James Gordon Nies, Carmel, IN (US);
Vinod Prabhu, Fremont, CA (US);
Witness Systems Inc., Roswell, GA (US);
Abstract
Systems and methods for scheduling workforces are provided. In this regard, a representative method includes: generating a forecast requirement related to a volume of work to be handled by a first workforce and a second workforce, wherein the second workforce is remote from the first workforce; generating work schedules for personnel of the second workforce based on the forecast requirement and skills of the personnel of the second workforce; receiving information corresponding to the work schedules and the skills of the personnel of the second workforce that share work with the first workforce, wherein the work schedules comprise activities; correlating the skills contained in the information with skills that are to be used for scheduling personnel of the first workforce; correlating the activities contained in the information with activities that are to be used for scheduling the personnel of the first workforce; and generating work schedules for the personnel of the first workforce based, at least in part, on a correlation between the skills of the personnel of the second workforce and the first workforce and a correlation between the activities of the personnel of the second workforce and the first workforce.