The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 02, 2010
Filed:
Mar. 31, 2006
Edward Hamilton, San Jose, CA (US);
Jason Fama, Foster City, CA (US);
Mike Bourke, San Francisco, CA (US);
Edward Hamilton, San Jose, CA (US);
Jason Fama, Foster City, CA (US);
Mike Bourke, San Francisco, CA (US);
Verint Americas Inc., Melville, NY (US);
Abstract
Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, the method comprises: receiving a workforce schedule including assignments of workers to shifts; receiving a template describing alterations to shifts; and applying schedulable objects to the workforce schedule in accordance with a workload forecast and schedule constraints. In one embodiment, the system comprises: a user interface and a scheduler. The user interface allows creation of shift alteration templates and associating templates with workers. The scheduler uses the shift alteration templates to modify an existing schedule of assignments of workers to shifts.