The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 09, 2010
Filed:
Sep. 29, 2006
Jason Fama, Foster City, CA (US);
Uri Peleg, Santa Clara, CA (US);
Simon Shvarts, Cupertino, CA (US);
Mike Bourke, San Francisco, CA (US);
James Gordon Nies, Carmel, IN (US);
Vinod Prabhu, Fremont, CA (US);
Jason Fama, Foster City, CA (US);
Uri Peleg, Santa Clara, CA (US);
Simon Shvarts, Cupertino, CA (US);
Mike Bourke, San Francisco, CA (US);
James Gordon Nies, Carmel, IN (US);
Vinod Prabhu, Fremont, CA (US);
Verint Americas Inc., Melville, NY (US);
Abstract
Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.