Kiichi Hama

Title: Kiichi Hama: Innovator in Service Management Systems

Introduction

Kiichi Hama is a notable inventor based in Chino, Japan, recognized for his contributions to service management systems. With a total of 14 patents, Hama has developed innovative solutions that enhance user experience and operational efficiency in various industries.

Latest Patents

One of Hama's latest patents is the "Optimum Service Selection Assisting System." This system connects a user terminal to a server via the Internet. Based on the identification information inputted by the client, the server extracts a selected service from a user management database. It further retrieves calculated maintenance contents for each service from a service management database and sends this information to the user terminal. This allows users to gather essential maintenance details, such as available staff, service wait times, and charges, enabling them to select optimal services.

Another significant patent is the "Point-Based Customer Tracking and Maintenance Incentive System." This system involves a computer terminal linked to a manufacturing apparatus, which communicates bi-directionally with a server providing maintenance management services. The computer terminal monitors the restart status of the apparatus and transmits restart information to the server. Upon receiving this information, the server generates a random number and retrieves corresponding points from a lottery point setting storage unit. This system incentivizes customers to perform maintenance by rewarding them with points for indicating restart completion.

Career Highlights

Hama has worked with prominent companies, including Tokyo Electron Limited and Tokyo Electron Yamanashi Limited. His experience in these organizations has significantly contributed to his expertise in service management technologies.

Collaborations

Throughout his career, Hama has collaborated with notable colleagues such as Jiro Hata and Toshiaki Hongoh. These partnerships have fostered innovation and development in his projects.

Conclusion

Kiichi Hama's innovative patents and career achievements highlight his significant impact on service management systems. His work continues to influence the industry, providing valuable solutions for users and companies alike.