Jun Peng

Title: Jun Peng: Innovator in Customer Support Solutions

Introduction

Jun Peng is a prominent inventor based in San Ramon, CA (US). He has made significant contributions to the field of technology, particularly in customer support solutions. With a total of 17 patents to his name, Jun has established himself as a key figure in innovation.

Latest Patents

Among his latest patents is a "Customer support solution recommendation system." This invention includes methods, systems, and apparatuses, including computer programs encoded on a computer-readable storage medium. The method aims to automatically provide support solutions in response to user feedback items. It involves receiving user feedback items and corresponding support solutions, identifying associations using clustering techniques, and storing these associations as an items-solutions model. This model correlates user feedback items with the corresponding support solutions, allowing for the automatic determination of at least one support solution that corresponds to new user feedback items.

Another notable patent is for "Methods and systems for classifying data using a hierarchical taxonomy." This invention provides a method and system for classifying documents by generating a set of document classifiers through a classification algorithm applied to a trusted corpus. The classifiers are executed against input documents to create classified documents, each associated with a classification within the taxonomy and a confidence level. Low-confidence documents are identified and disassociated from their classifications, prompting user input for reclassification.

Career Highlights

Jun Peng is currently employed at Google Inc., where he continues to innovate and develop new technologies. His work has had a significant impact on improving customer support systems and data classification methods.

Collaborations

Jun has collaborated with notable coworkers, including Glenn M Lewis and Kirill Buryak, contributing to various projects and innovations within the company.

Conclusion

Jun Peng's contributions to technology, particularly in customer support solutions and data classification, highlight his role as an influential inventor. His innovative patents and ongoing work at Google Inc. continue to shape the future of technology.