The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 18, 2015
Filed:
Jun. 22, 2012
Glenn M. Lewis, Costa Mesa, CA (US);
Kirill Buryak, Sunnyvale, CA (US);
Aner Ben-artzi, Los Angeles, CA (US);
Jun Peng, San Ramon, CA (US);
Nadav Benbarak, Boston, MA (US);
Glenn M. Lewis, Costa Mesa, CA (US);
Kirill Buryak, Sunnyvale, CA (US);
Aner Ben-Artzi, Los Angeles, CA (US);
Jun Peng, San Ramon, CA (US);
Nadav Benbarak, Boston, MA (US);
GOOGLE INC., Mountain View, CA (US);
Abstract
A method and system of classifying documents is provided. The method includes receiving a stream of documents from at least one user wherein each document includes a topic of information relating to a customer support issue or sentiment. The method includes classifying each of the received documents using a plurality of trained classifiers, the classification based on a voting by the trained classifiers, each document labeled according to a similar topic. A drift of the topic of one or more of the classifications is determined wherein the drift is related to the received documents that include information relating to an unclassified customer support issue or sentiment. If the determined drift exceeds a predetermined threshold range, rebuilding the plurality of classifiers to include a second set of classifiers trained to recognize the unclassified customer support issue or sentiment.