The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 06, 2016
Filed:
Jun. 22, 2012
Glenn M. Lewis, Costa Mesa, CA (US);
Kirill Buryak, Sunnyvale, CA (US);
Nadav Benbarak, Boston, MA (US);
Aner Ben-artzi, Los Angeles, CA (US);
Jun Peng, San Ramon, CA (US);
Glenn M. Lewis, Costa Mesa, CA (US);
Kirill Buryak, Sunnyvale, CA (US);
Nadav Benbarak, Boston, MA (US);
Aner Ben-Artzi, Los Angeles, CA (US);
Jun Peng, San Ramon, CA (US);
Google Inc., Mountain View, CA (US);
Abstract
Methods and systems for use in partitioning documents having customer feedback and support content are provided. One exemplary computer-implemented method including executing instructions stored on a computer-readable medium includes receiving a plurality of documents, at least a portion of the plurality of documents including customer feedback related to an issue and support content responsive to the customer feedback, filtering the plurality of documents to retain one of the customer feedback and the support content within a plurality of filtered documents, partitioning the plurality of filtered documents into multiple clusters, receiving a new document, and partitioning the new document based on at least one keyword included in one of the multiple clusters of filtered documents.