The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 10, 2015
Filed:
Jun. 22, 2012
Kirill Buryak, Sunnyvale, CA (US);
Aner Ben-artzi, Los Angeles, CA (US);
Glenn M. Lewis, Costa Mesa, CA (US);
Jun Peng, San Ramon, CA (US);
Kirill Buryak, Sunnyvale, CA (US);
Aner Ben-Artzi, Los Angeles, CA (US);
Glenn M. Lewis, Costa Mesa, CA (US);
Jun Peng, San Ramon, CA (US);
Google Inc., Mountain View, CA (US);
Abstract
A method and system of classifying documents is provided. The method includes receiving a plurality of documents from at least one user, wherein each document includes information relating to a customer support issue or sentiment and identifying at least one customer support issue or sentiment contained within each document. The method also includes classifying the documents satisfying a confidence threshold using a classifier, clustering the remainder of the plurality of documents into groups using a clustering engine, the clustering engine applying a word analysis, and outputting a frequency of each identified customer support issue or sentiment, the frequency based on the classifying or the clustering.