Jin Li is a prominent inventor based in Los Gatos, CA, known for his significant contributions to the field of contact center technology. With a total of 14 patents to his name, he has developed innovative solutions that enhance user engagement and streamline contact center operations.

Latest Patents

One of Jin Li's latest patents is focused on request routing based on contact center engagement history. This patent describes a contact center system that utilizes user and agent profiles to determine the optimal routing for engagement requests. By accessing user profiles, the system can assign a prioritization score, which helps in selecting the most suitable agent for the request. Another notable patent is related to event-based contact center deployment and termination. This invention outlines a method for configuring and operating a contact center service specifically for events, ensuring that service features are available to attendees during the event's duration.

Career Highlights

Throughout his career, Jin Li has worked with notable companies such as Zoom Video Communications, Inc. and Zoom Communications, Inc. His experience in these organizations has allowed him to apply his innovative ideas in real-world applications, contributing to the advancement of contact center technologies.

Collaborations

Jin Li has collaborated with talented individuals in the industry, including Xu Hua Li and Vi Dinh Chau. These collaborations have further enriched his work and led to the development of impactful technologies.

Conclusion

Jin Li's contributions to contact center technology through his patents and career achievements highlight his role as an influential inventor in the field. His innovative solutions continue to shape the way contact centers operate and engage with users.

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