The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 20, 2022
Filed:
Jan. 31, 2022
Applicant:
Zoom Video Communications, Inc., San Jose, CA (US);
Inventors:
Assignee:
Zoom Video Communications, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04L 65/1093 (2022.01); H04L 65/1096 (2022.01); H04L 65/403 (2022.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); H04L 65/1093 (2013.01); H04L 65/1096 (2013.01); H04L 65/403 (2013.01);
Abstract
A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room that includes waiting users of a contact center queue. The virtual waiting room enables the user to virtually interact with at least a subset of the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.