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For the Inventor, By the Inventor

San Jose, CA, United States of America

Xu Hua Li

USPTO Granted Patents = 21 

Average Co-Inventor Count = 2.2

ph-index = 2

Forward Citations = 21(Granted Patents)


Company Filing History:

goldMedal16 out of 423 
 
Zoom Video Communications, Inc.
 patents
silverMedal5 out of 227 
 
Zoom Communications, Inc.
 patents

Years Active: 2021-2025

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21 patents (USPTO):Explore Patents
1. 12488045 - Private web sessions in contact center interactions (2025-12-02),
2. 12425518 - Request routing based on contact center engagement history (2025-09-23),
3. 12407779 - Distributing queries to agent group devices (2025-09-02),
4. 12340378 - Event-based contact center deployment and termination (2025-06-24),
5. 12282880 - Connecting a supervisor device to a contact center engagement (2025-04-21),
6. 12143535 - User interaction enhancement for contact center (2024-11-12),
7. 12022030 - Limiting query distribution within an agent group (2024-06-25),
8. 11991313 - Limiting query distribution within an agent group based on skip criteria (2024-05-21),
9. 11936813 - Collaborative virtual waiting room with connection modes (2024-03-19),
10. 11928692 - Event-based contact center deployment (2024-03-12),
11. 11922355 - Sentiment-based participation requests for contact center engagements (2024-03-05),
12. 11909918 - Mapping a universal contact center service access point to a service access point specific to a determined modality (2024-02-20),
13. 11882241 - Profile-based contact center request routing (2024-01-23),
14. 11790000 - Contact center private web sessions (2023-10-17),
15. 11765272 - Data aggregation for user interaction enhancement (2023-09-19),

Title: Innovations by Xu Hua Li: Pioneering Contact Center Technology

Introduction

Xu Hua Li, based in San Jose, CA, is a prominent inventor with an impressive portfolio of 18 patents. His work focuses on advancements in contact center technology, particularly in the context of event-driven deployment and enhanced user interaction.

Latest Patents

Li's latest innovations include a groundbreaking patent titled "Event-based contact center deployment and termination." This invention outlines a method for configuring, deploying, and operating a contact center service tailored to specific events. The service features are designed to enhance attendee engagement by facilitating interactions between event participants and contact center agents.

Another notable invention is related to "Connecting a supervisor device to a contact center engagement." In this patent, Li describes a system for determining a sentiment-based score during a contact center interaction. This score is displayed through a graphical user interface, enabling secondary operators to participate in the engagement effectively, enhancing overall service quality.

Career Highlights

Li has demonstrated his expertise while working with notable companies such as Zoom Video Communications, Inc. and Zoom Communications, Inc. His work in these organizations has significantly contributed to the development of innovative contact center solutions that address modern communication challenges.

Collaborations

Throughout his career, Xu Hua Li has collaborated with talented professionals such as Jin Li and Vi Dinh Chau. These partnerships have fostered a creative environment conducive to innovation and advancement in contact center technology.

Conclusion

Xu Hua Li's contributions to the field of contact center technology through his patents and collaborations mark him as a significant figure in the innovation landscape. His work continues to pave the way for enhanced user experiences and streamlined communication processes, reflecting the dynamic nature of his expertise in technology.

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