The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 17, 2023
Filed:
Oct. 21, 2021
Applicant:
Zoom Video Communications, Inc., San Jose, CA (US);
Inventors:
Assignee:
Zoom Video Communications, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04N 7/14 (2006.01); G06F 16/738 (2019.01); G06Q 30/01 (2023.01); G06Q 10/10 (2023.01); H04N 7/15 (2006.01);
U.S. Cl.
CPC ...
G06F 16/738 (2019.01); G06Q 10/10 (2013.01); G06Q 30/01 (2013.01); H04N 7/147 (2013.01);
Abstract
A method includes receiving a request for an interaction with an agent of a contact center. The method includes establishing a private web session when the agent is unavailable. The method includes determining an estimated wait time for the interaction. The method includes selecting visual content based on matching the estimated wait time with one or more visual content items. The method includes outputting the visual content to the private web session.