The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 02, 2025
Filed:
Sep. 14, 2023
Applicant:
Zoom Communications, Inc., San Jose, CA (US);
Inventors:
Assignee:
Zoom Communications, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/738 (2019.01); G06Q 10/10 (2023.01); G06Q 30/015 (2023.01); H04N 7/14 (2006.01);
U.S. Cl.
CPC ...
G06F 16/738 (2019.01); G06Q 10/10 (2013.01); G06Q 30/015 (2023.01); H04N 7/147 (2013.01);
Abstract
A ticket system receives a request for an interaction with an agent of a contact center. The request includes an indication of an issue. An interaction tool establishes a private web session based on the agent being unavailable for the interaction. The interaction tool outputs content based on the issue to the private web session. The interaction tool determines whether the issue is resolved. The interaction tool initiates the interaction with an available agent when it determines that the issue is unresolved. The interaction tool terminates the private web session when it determines that the issue is resolved.