The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 09, 2021
Filed:
Jan. 29, 2021
Applicant:
Zoom Video Communications, Inc., San Jose, CA (US);
Inventors:
Assignee:
Zoom Video Communications, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04N 7/14 (2006.01); G06F 16/738 (2019.01); H04N 7/15 (2006.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
H04N 7/147 (2013.01); G06F 16/738 (2019.01); G06Q 30/01 (2013.01);
Abstract
A video call queue method includes receiving a request for an interaction. The method includes determining an agent category. The agent category is determined based on the request. The method includes determining whether an agent is available. Determining whether the agent is available is based on the agent category. If the agent is not available, the method includes establishing a private web session. The method includes determining an estimated wait time. The method includes displaying content to the web session based on the estimated wait time. If the agent is available, the method includes initiating the interaction.