This inventor holds 16 USPTO granted patents, plus 1 CIPO patent, primarily in User Engagement Systems. Top assignees: Foncloud, Inc., Fancloud, Inc.. Active years: 2013-2024.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2013-2024
Areas of Expertise:
Title: The Innovative Mind of Jason Bigue
Introduction
Jason Bigue, a Toronto-based inventor, has made significant contributions to the field of technology with an impressive portfolio of 16 patents. His work primarily focuses on enhancing user engagement in telecommunications and contact center environments. Bigue's innovative spirit and practical approach have led to groundbreaking solutions that improve efficiencies and user experiences.
Latest Patents
One of Jason Bigue's latest patents is a "System and method for omnichannel user engagement and response." This patent introduces a telephone subnet crawler that can access automated telephone response systems. It effectively indexes their information, content, and structure, creating a database that allows users to access this information directly through an intuitive user interface. The system is designed to streamline interactions, ensuring that users quickly get the needed responses, whether it's through automated systems or operators.
Another noteworthy patent is the "System and method for replacing hold-time with a call-back in a contact center environment." This innovation enables an independent communication system to manage transactions between a waiting party and a queuing party in a seamless manner. It focuses on handling sensitive data during interactions while allowing flexibility in call management, which enhances the overall efficiency of contact centers.
Career Highlights
Throughout his career, Jason has worked with notable companies such as Foncloud, Inc. and Fancloud, Inc. His experiences in these organizations have not only honed his skill set but have also facilitated the development of pioneering solutions in user engagement technology.
Collaborations
In his professional journey, Jason has collaborated with talented individuals such as Shai Berger and Michael Pultz. These partnerships have fostered an environment of creativity and innovation, enabling him to reach new heights in inventiveness.
Conclusion
Jason Bigue exemplifies the essence of innovation in the telecommunications sector. With numerous patents to his name and a commitment to enhancing user experiences, his contributions are set to influence the industry for years to come. Through his latest developments, he continues to push the boundaries of technology, creating solutions that resonate with users and companies alike.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile