The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2015
Filed:
Nov. 03, 2014
Applicant:
Foncloud, Inc., Toronto, CA;
Inventors:
Shai Berger, Toronto, CA;
Jason P. Bigue, Toronto, CA;
Assignee:
FonCloud, Inc., Toronto, CA;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/00 (2006.01); H04M 3/493 (2006.01); H04M 3/428 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4931 (2013.01); H04M 3/4285 (2013.01); H04M 3/493 (2013.01); H04M 3/5183 (2013.01); H04M 2201/40 (2013.01); H04M 2203/2077 (2013.01); H04M 3/5232 (2013.01);
Abstract
An independent communication system (ICS) used in a transaction between a waiting party and a queuing party is adapted to connect to a particular node in an interactive voice response (IVR), wherein the queuing party has the IVR and the IVR has a plurality of nodes.