The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2022
Filed:
May. 07, 2019
Applicant:
Foncloud, Inc., Toronto, CA;
Inventors:
Assignee:
FonCloud, Inc., Toronto, CA;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/428 (2006.01); H04M 3/493 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01); H04L 9/40 (2022.01);
U.S. Cl.
CPC ...
H04M 3/5231 (2013.01); H04M 3/428 (2013.01); H04M 3/42059 (2013.01); H04M 3/493 (2013.01); H04M 7/0024 (2013.01); H04L 63/0428 (2013.01); H04M 2201/40 (2013.01); H04M 2203/2077 (2013.01); H04M 2203/60 (2013.01);
Abstract
System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.