The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 23, 2016
Filed:
Nov. 24, 2008
Applicants:
Jason P. Bigue, Toronto, CA;
Shai Berger, Toronto, CA;
Michael J. Pultz, Toronto, CA;
Inventors:
Assignee:
FonCloud, Inc., Toronto, CA;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/428 (2006.01);
U.S. Cl.
CPC ...
H04M 3/428 (2013.01); H04M 2201/40 (2013.01); H04M 2203/2077 (2013.01);
Abstract
A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based.