Abir Chakraborty

Title: The Innovative Contributions of Abir Chakraborty

Introduction

Abir Chakraborty, an accomplished inventor based in Bengaluru, India, has made significant strides in the field of technology, particularly in enhancing customer-agent interactions through his innovative methods. With a total of eight patents to his name, Abir stands out as a key contributor in devising novel solutions that facilitate better communication between customers and virtual agents.

Latest Patents

Among Abir Chakraborty's latest patents is a pioneering "Method and apparatus for facilitating turn-based interactions between agents and customers of an enterprise." This invention introduces a systematic approach to handling conversational inputs, wherein a virtual agent and customer engage in a sequential dialogue. The method entails identifying prior conversational exchanges through a virtual bounding box, generating context vectors, and predicting agent replies based on these inputs.

Another notable invention is the "Method and apparatus for facilitating persona-based agent interactions with online visitors." This innovative approach involves extracting persona-related attributes from interaction transcripts and generating feature vector data representations. By classifying online visitors into persona-based clusters, Abir's method enables tailored interactions through trained learning models, enhancing the overall user experience.

Career Highlights

Abir has held key positions at renowned companies, including [24]7.ai, Inc. and Gm Global Technology Operations LLC, where he applied his expertise in developing cutting-edge customer interaction solutions. His commitment to innovation has not only resulted in numerous patents but also significantly improved the efficiency of online customer service operations.

Collaborations

Throughout his career, Abir Chakraborty has collaborated with talented professionals, including colleagues such as Prashant Joshi and Mark O'Neal. These partnerships have contributed to the advancement of his inventions and have fostered an environment of creativity and shared knowledge within the technology sector.

Conclusion

Abir Chakraborty's contributions to innovation in customer-agent interactions illustrate his dedication to redefining communication in the digital era. With eight patents to his name, his work is a testament to the potential of technology to bridge gaps and enhance user experiences. As he continues to push the boundaries of invention, Abir remains a pivotal figure in the ongoing evolution of customer service technologies.