The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Sep. 16, 2015
[24]7.ai, Inc., San Jose, CA (US);
Abir Chakraborty, Bangalore, IN;
Viswanath Gangavaram, Bangalore, IN;
[24]7.ai, Inc., San Jose, CA (US);
Abstract
A computer-implemented method and apparatus for predicting customer intentions defines a plurality of categories for classifying customer interaction data. The plurality of categories includes at least one action category for classifying information related to customer actions on interaction channels. Data signals corresponding to a customer interaction on one or more interaction channels is received. The data signals include information related to at least one customer action. A sequence of values is generated for each customer action for classifying information related to the each customer action. A value is generated corresponding to each action category to configure the sequence of values. The sequence of values is associated with a fixed length equal to a number of action categories in the at least one action category. The fixed length of the sequence of values facilitates use of one or more intention classifiers to predict an intention of the customer.