The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2021
Filed:
Feb. 13, 2019
[24]7.ai, Inc., San Jose, CA (US);
Abir Chakraborty, Bangalore, IN;
[24]7.ai, Inc., San Jose, CA (US);
Abstract
A method and apparatus for selecting treatment for visitors to online enterprise channels are disclosed. The method includes receiving information related to a visitor and a current activity of the visitor on an online enterprise channel. The information is transformed to generate transformed data and a plurality of features is extracted from the transformed data. Using the plurality of features, it is determined whether a treatment when rendered to the visitor is capable of increasing a likelihood of the visitor performing a desired action during a current visit to the online enterprise channel. The treatment is selected and rendered if it is determined that the treatment is capable of increasing the likelihood of the visitor performing the desired action. No treatment is rendered if it is determined that no treatment from among the plurality of treatments is capable of increasing the likelihood of the visitor performing the desired action.