The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 20, 2019

Filed:

Jan. 29, 2016
Applicant:

[24]7.ai, Inc., San Jose, CA (US);

Inventors:

Abhishek Ghose, Bangalore, IN;

Abir Chakraborty, Bangalore, IN;

Prashant Joshi, Bangalore, IN;

Assignee:

[24]7.ai, Inc., San Jose, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/06 (2012.01); H04L 29/08 (2006.01); G06F 16/335 (2019.01); G06F 16/9535 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0625 (2013.01); G06F 16/335 (2019.01); G06F 16/9535 (2019.01); G06Q 30/0631 (2013.01); G06Q 30/0633 (2013.01); H04L 67/02 (2013.01); H04L 67/22 (2013.01); H04L 67/306 (2013.01);
Abstract

A computer-implemented method and an apparatus for improving experiences of an online visitor visiting a website detects a website access event. A visitor profile is generated by defining a plurality of attributes related to visitor activities on the website. A data field is allocated to each attribute to configure the visitor profile including a plurality of data fields. Each data field is capable of accommodating a respective fixed number of entries determined based on a temporal threshold value computed to determine a number of entries required for storing of information related to past activities that are relevant to current activity of the online visitor on the website. The visitor profile is dynamically updated based on the current activity. At least one intention of the online visitor is predicted based on a state of the visitor profile selected at a chosen time instant during the current activity of the online visitor.


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