Location History:
- Bengaluru, IN (2019)
- Mountain View, CA (US) (2022)
Company Filing History:
![[24]7.ai, Inc.](/_next/image?url=https%3A%2F%2Fidiyas.com%2Fimages%2Fcompanies%2F247ai.png&w=3840&q=75)
Years Active: 2019-2022
Title: The Innovative Mind of Abhishek Ghose
Introduction
Abhishek Ghose, an accomplished inventor based in Mountain View, California, has significantly contributed to the fields of agent training and online visitor experience. With two patents to his name, his work exemplifies innovation and practicality in enhancing user interaction and interface design.
Latest Patents
Abhishek's latest patents focus on groundbreaking methods aimed at improving both agent training and visitor experiences on websites. His first patent, titled "Method and Apparatus for Facilitating Training of Agents," describes a system that transforms raw transcripts of interactions between agents and customers. This method generates an interaction summary, classifies interactions into intent-based clusters, and creates an interaction flow map designed to train agents effectively in customer interactions.
His second patent, "Method and Apparatus for Improving Experiences of Online Visitors to a Website," outlines a computer-implemented method that detects website access events and generates dynamic visitor profiles. By defining multiple attributes based on the visitors' activities, the system predicts the intentions of users, thus enhancing their browsing experience by tailoring interactions according to their needs.
Career Highlights
Abhishek currently works at 24/7.ai, Inc., a company recognized for its advancements in customer engagement through AI solutions. His role has allowed him to innovate and apply his technological expertise in real-world scenarios, making a noticeable impact in the industry.
Collaborations
Throughout his career, Abhishek has collaborated with notable colleagues, including Abir Chakraborty and Prashant Joshi. These partnerships have fostered an environment of creativity and shared expertise, enhancing the development of innovative solutions within the company.
Conclusion
Abhishek Ghose's contributions demonstrate his commitment to innovation in user experience and training methodologies. His patents not only reflect his inventive capabilities but also serve as vital tools for organizations aiming to optimize customer interactions and improve service quality. As technology continues to evolve, the work of inventors like Ghose will remain central to shaping the future of customer engagement.