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Hampshire, United Kingdom

Newvoicemedia Limited

USPTO Granted Patents = 26

EPO Patents = 3

Trademarks = 2

Forward Citations = 136

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16 inventors (with patents filed for the assignee):

Ashley Unitt (14 out of 19 patents)

Richard B Pickering (10 out of 11 patents)

Alan McCord (9 out of 11 patents)

4. Brian R Galvin (5 out of 92 patents)

5. Christian McArdle (2 out of 2 patents)

6. Tom Fairweather (2 out of 2 patents)

7. Jonathan Alexander Wade (2 out of 2 patents)

8. James Swinhoe (2 out of 2 patents)

9. Jonathan Kershaw (1 out of 2 patents)

10. Mark Fellowes (1 out of 2 patents)

11. Andrew Carson (1 out of 2 patents)

12. Selma Ardelean (1 out of 2 patents)

13. Dan Phipps (1 out of 1 patent)

14. Jonathan Grant (1 out of 2 patents)

15. Anthony Buxton (1 out of 2 patents)

26 patents: Sort by Forward Citations

1. 11178285 - System and method for an optimized, self-learning and self-organizing contact center (2021-11-16),

2. 10931724 - System and method for integrated virtual assistant-enhanced customer service (2021-02-23),

3. 10586175 - System and method for an optimized, self-learning and self-organizing contact center (2020-03-10),

4. 10565244 - System and method for text categorization and sentiment analysis (2020-02-18),

5. 10447857 - Method and apparatus for operating a contact center system (2019-10-15),

6. 10311454 - Customer interaction and experience system using emotional-semantic computing (2019-06-04),

7. 10229275 - System and methods for tamper proof interaction recording and timestamping (2019-03-12),

8. 10182154 - Method and apparatus for using a search engine advantageously within a contact center system (2019-01-15),

9. 10162844 - System and methods for using conversational similarity for dimension reduction in deep analytics (2018-12-25),

10. 10021249 - Day-level SLA-based routing (2018-07-10),

11. 9972014 - System and method for intelligent sales engagement (2018-05-15),

12. 9842216 - System and methods for tamper proof interaction recording and timestamping (2017-12-12),

13. 9679034 - Method and apparatus for operating a computer-telephony system (2017-06-13),

14. 9654633 - Distributed constraint-based optimized routing of interactions (2017-05-16),

15. 9609135 - Day-level SLA-based routing (2017-03-28),

NewVoiceMedia Limited is a cloud contact center and inside sales platform provider. With a global presence, they provide businesses with artificial intelligence-powered solutions that optimize customer services and sales engagement. Their cloud-based platform offers advanced contact center functionality, including call routing, analytics, reporting, and integration with leading CRM systems.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Jan 6 2026

26 Patents

#6 in Hampshire

#678 in United Kingdom

#24,104 in the World

Hampshire, United Kingdom

Newvoicemedia Limited

Forward Citations = 136

16 inventors:

Ashley Unitt (14 out of 19 patents)

Richard B Pickering (10 out of 11 patents)

Alan McCord (9 out of 11 patents)

4. Brian R Galvin (5 out of 92 patents)

5. Christian McArdle (2 out of 2 patents)

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