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Basingstoke, United Kingdom

Newvoicemedia Limited

USPTO Granted Patents = 26

EPO Patents = 3

Forward Citations = 144

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16 inventors (with patents filed for the assignee):

Ashley Unitt (14 out of 19 patents)

Richard B Pickering (10 out of 11 patents)

Alan McCord (9 out of 11 patents)

4. Brian R Galvin (5 out of 148 patents)

5. Christian McArdle (2 out of 2 patents)

6. Tom Fairweather (2 out of 2 patents)

7. Jonathan Alexander Wade (2 out of 2 patents)

8. James Swinhoe (2 out of 2 patents)

9. Jonathan Kershaw (1 out of 2 patents)

10. Mark Fellowes (1 out of 2 patents)

11. Andrew Carson (1 out of 2 patents)

12. Selma Ardelean (1 out of 2 patents)

13. Dan Phipps (1 out of 1 patent)

14. Jonathan Grant (1 out of 2 patents)

15. Anthony Buxton (1 out of 2 patents)

Core Competencies:

Contact Center

Self-Learning

Customer Experience

Sentiment Analysis

Virtual Assistant

Emotional-Semantic Computing

Resource Management

Computer-Telephony Integration

Deep Analytics

SLA-Based Routing

Interaction Recording

Sales Engagement

26 patents: Sort by Forward Citations

1. 11178285 - System and method for an optimized, self-learning and self-organizing contact center (2021-11-16),

2. 10931724 - System and method for integrated virtual assistant-enhanced customer service (2021-02-23),

3. 10586175 - System and method for an optimized, self-learning and self-organizing contact center (2020-03-10),

4. 10565244 - System and method for text categorization and sentiment analysis (2020-02-18),

5. 10447857 - Method and apparatus for operating a contact center system (2019-10-15),

6. 10311454 - Customer interaction and experience system using emotional-semantic computing (2019-06-04),

7. 10229275 - System and methods for tamper proof interaction recording and timestamping (2019-03-12),

8. 10182154 - Method and apparatus for using a search engine advantageously within a contact center system (2019-01-15),

9. 10162844 - System and methods for using conversational similarity for dimension reduction in deep analytics (2018-12-25),

10. 10021249 - Day-level SLA-based routing (2018-07-10),

11. 9972014 - System and method for intelligent sales engagement (2018-05-15),

12. 9842216 - System and methods for tamper proof interaction recording and timestamping (2017-12-12),

13. 9679034 - Method and apparatus for operating a computer-telephony system (2017-06-13),

14. 9654633 - Distributed constraint-based optimized routing of interactions (2017-05-16),

15. 9609135 - Day-level SLA-based routing (2017-03-28),

Company Overview

Newvoicemedia Limited, based in Basingstoke, specializes in cloud-based communication solutions, focusing on enhancing customer engagement through innovative technologies. The company develops platforms that integrate voice, messaging, and data analytics to improve customer interactions and streamline business processes. With a commitment to delivering scalable and flexible solutions, Newvoicemedia serves a diverse range of industries, helping organizations optimize their communication strategies in an increasingly digital landscape.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 20 2026

26 Patents

#3 in Basingstoke

#680 in United Kingdom

#24,826 in the World

Basingstoke, United Kingdom

Newvoicemedia Limited

Forward Citations = 144

16 inventors:

Ashley Unitt (14 out of 19 patents)

Richard B Pickering (10 out of 11 patents)

Alan McCord (9 out of 11 patents)

4. Brian R Galvin (5 out of 148 patents)

5. Christian McArdle (2 out of 2 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Newvoicemedia Limited. Retrieved from https://idiyas.com/company/newvoicemedia

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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