The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 25, 2018
Filed:
Aug. 11, 2017
Applicant:
Newvoicemedia, Ltd., Basingstoke, Hampshire, GB;
Inventors:
Alan McCord, Frisco, TX (US);
Ashley Unitt, Basingstoke, GB;
Assignee:
NEWVOICEMEDIA LTD., Basingstoke, GB;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 7/00 (2006.01); G06F 17/30 (2006.01); G06F 17/16 (2006.01); G06K 9/62 (2006.01); G06N 99/00 (2010.01); G06N 3/04 (2006.01);
U.S. Cl.
CPC ...
G06F 17/30333 (2013.01); G06F 17/16 (2013.01); G06F 17/30539 (2013.01); G06K 9/6222 (2013.01); G06N 3/04 (2013.01); G06N 99/005 (2013.01);
Abstract
A system for using conversational similarity for dimension reduction in deep analytics, comprising a self-learning interaction optimizer that receives string-based data from a contact center and analyzes it to produce a plurality of information similarity vectors, provides the vectors to a neural network and receives output vectors from the neural network, and produces context data from the output vectors and associates the context data with the original string-based data.