The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2017
Filed:
May. 10, 2016
Applicant:
Newvoicemedia, Ltd., Basingstoke, Hampshire, GB;
Inventors:
Alan McCord, Frisco, TX (US);
Brian R Galvin, Seabeck, WA (US);
Assignee:
NewVoiceMedia, Ltd., Basingstoke, GB;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/173 (2006.01); G06Q 30/00 (2012.01); H04L 12/24 (2006.01); H04L 12/721 (2013.01); H04L 29/06 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); G06Q 30/01 (2013.01); H04L 41/0823 (2013.01); H04L 45/44 (2013.01); H04L 65/1023 (2013.01); H04L 65/1069 (2013.01); H04L 65/4084 (2013.01); H04L 65/80 (2013.01); H04M 3/5232 (2013.01); H04M 3/5238 (2013.01);
Abstract
A system for optimized routing of interactions, comprising media servers, a statistics server, a routing database, and a routing server. Upon receiving or initiating an interaction, a media server sends a route request message to the routing server, the statistics server receives event notifications from the media servers and computes one or more statistics, and the routing server executes, using statistical data from the statistics server and data from the routing database, a routing script comprising a constraint-based optimization process in response to the route request message.