The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 15, 2018
Filed:
Dec. 29, 2016
Applicant:
Newvoicemedia Ltd., Basingstoke, Hampshire, GB;
Inventors:
Alan McCord, Frisco, TX (US);
Ashley Unitt, Basingstoke, GB;
Mark Fellowes, Hawley, GB;
Andrew Carson, Woodley, GB;
Selma Ardelean, London, GB;
Assignee:
NewVoiceMedia Ltd., Basingstoke, GB;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/18 (2006.01); G06Q 30/00 (2012.01); G06N 7/00 (2006.01); G06N 99/00 (2010.01); G06Q 10/06 (2012.01); G06Q 10/10 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/01 (2013.01); G06N 7/005 (2013.01); G06N 99/005 (2013.01); G06Q 10/067 (2013.01); G06Q 10/1097 (2013.01);
Abstract
A system for automatically automatic workflow triggering using real-time analytics, comprising an analytics server that receives and analyzes interaction information and a workflow server that produces workflow events based on the analysis, sends workflow events to handlers for processing, retrieves workflow-related data, and produces workflow reports for review, and a method for automatically automatic workflow triggering using real-time analytics.