The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2019
Filed:
Sep. 06, 2011
Applicant:
Richard Pickering, Torquay, GB;
Inventor:
Richard Pickering, Torquay, GB;
Assignee:
NEWVOICEMEDIA LIMITED, Hampshire, GB;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); H04M 3/51 (2006.01); G06F 16/31 (2019.01); G06F 16/40 (2019.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); G06F 16/31 (2019.01); G06F 16/40 (2019.01);
Abstract
One embodiment of the invention provides a method of operating a multimedia contact center. The method comprises providing multimedia communications session management support for a plurality of customers. Each customer maintains customer relationship management (CRM) data. The CRM data is uploaded from the plurality of customers into a multimedia database. The uploading includes transforming the CRM data from an original format maintained by the respective customer into a standardized format for the multimedia database. Communications sessions can then be handled using the transformed CRM data in the multimedia database.