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Sunnyvale, CA, United States of America

Kana Software, Inc.

USPTO Granted Patents = 10

Forward Citations = 487

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23 inventors (with patents filed for the assignee):

Charlie Isaacs (3 out of 7 patents)

Robert L Arseneault (3 out of 5 patents)

Vani T Chiganmy (3 out of 4 patents)

4. David P Cokely (3 out of 4 patents)

5. Enzo Guadagnoli (3 out of 4 patents)

6. David M Heath (3 out of 6 patents)

7. Stefanie L Moses (3 out of 4 patents)

8. Sergio A Rubio (3 out of 4 patents)

9. Hector C Torres (3 out of 4 patents)

10. Robert L Cohen (3 out of 4 patents)

11. Vikas Nehru (2 out of 2 patents)

12. Dilpreet Singh (2 out of 2 patents)

13. Brian Stephen O'Neill (1 out of 8 patents)

14. Max Copperman (1 out of 1 patent)

15. Michael Alexander Shwe (1 out of 5 patents)

10 patents: Sort by Forward Citations

1. 9070085 - Organically ranked knowledge categorization in a knowledge management system (2015-06-30),

2. 8775357 - Organically ranked knowledge categorization in a knowledge management system (2014-07-08),

3. 8768913 - Multi-source searching in a data driven application (2014-07-01),

4. 8548155 - Dynamic message context driven application assembly for customer service agent productivity applications (2013-10-01),

5. 8160232 - Dynamic message context driven application assembly for customer service agent productivity applications (2012-04-17),

6. 8078565 - Organically ranked knowledge categorization in a knowledge management system (2011-12-13),

7. 7904414 - Adaptive multi-channel answering service for knowledge management systems (2011-03-08),

8. 6941304 - Method and apparatus for performing enterprise email management (2005-09-06),

9. 6871213 - System and method for web co-navigation with dynamic content including incorporation of business rule into web document (2005-03-22),

10. 6560590 - Method and apparatus for multiple tiered matching of natural language queries to positions in a text corpus (2003-05-06),

Kana Software, Inc. is a leading provider of customer service solutions, helping businesses improve customer engagement and satisfaction. Their software enables companies to deliver exceptional customer experiences through various channels such as phone, email, social media, and chat. With innovative technology and a focus on customer-centric solutions, Kana Software, Inc. is dedicated to helping businesses build stronger relationships with their customers.

This text is generated by artificial intelligence and may not be accurate.

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USPTO Data Jan 1 1976 - Jan 20 2026

10 Patents

#273 in Sunnyvale, CA

#6,916 in California

#29,060 in US

#54,443 in the World

Sunnyvale, CA, United States of America

Kana Software, Inc.

Forward Citations = 487

23 inventors:

Charlie Isaacs (3 out of 7 patents)

Robert L Arseneault (3 out of 5 patents)

Vani T Chiganmy (3 out of 4 patents)

4. David P Cokely (3 out of 4 patents)

5. Enzo Guadagnoli (3 out of 4 patents)

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