For the Inventor, By the Inventor

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Sunnyvale, CA, United States of America

Kana Software, Inc.

USPTO Granted Patents = 10

Forward Citations = 488

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23 inventors (with patents filed for the assignee):

Charlie Isaacs (3 out of 7 patents)

Robert L Arseneault (3 out of 5 patents)

Vani T Chiganmy (3 out of 4 patents)

4. David P Cokely (3 out of 4 patents)

5. Enzo Guadagnoli (3 out of 4 patents)

6. David M Heath (3 out of 6 patents)

7. Stefanie L Moses (3 out of 4 patents)

8. Sergio A Rubio (3 out of 4 patents)

9. Hector C Torres (3 out of 4 patents)

10. Robert L Cohen (3 out of 4 patents)

11. Vikas Nehru (2 out of 2 patents)

12. Dilpreet Singh (2 out of 2 patents)

13. Brian Stephen O'Neill (1 out of 8 patents)

14. Max Copperman (1 out of 1 patent)

15. Michael Alexander Shwe (1 out of 5 patents)

10 patents: Sort by Forward Citations

1. 9070085 - Organically ranked knowledge categorization in a knowledge management system (2015-06-30),

2. 8775357 - Organically ranked knowledge categorization in a knowledge management system (2014-07-08),

3. 8768913 - Multi-source searching in a data driven application (2014-07-01),

4. 8548155 - Dynamic message context driven application assembly for customer service agent productivity applications (2013-10-01),

5. 8160232 - Dynamic message context driven application assembly for customer service agent productivity applications (2012-04-17),

6. 8078565 - Organically ranked knowledge categorization in a knowledge management system (2011-12-13),

7. 7904414 - Adaptive multi-channel answering service for knowledge management systems (2011-03-08),

8. 6941304 - Method and apparatus for performing enterprise email management (2005-09-06),

9. 6871213 - System and method for web co-navigation with dynamic content including incorporation of business rule into web document (2005-03-22),

10. 6560590 - Method and apparatus for multiple tiered matching of natural language queries to positions in a text corpus (2003-05-06),

Company Overview

Kana Software, Inc. is a technology company based in Sunnyvale, California, specializing in customer engagement solutions. The organization focuses on developing software that enhances customer service and support through innovative tools and platforms. Kana's offerings are designed to streamline communication and improve customer experiences across various channels, leveraging advanced technologies to meet the evolving needs of businesses. The company is recognized for its contributions to the field of cloud-based customer relationship management.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 6 2026

10 Patents

#311 in Sunnyvale, CA

#7,108 in California

#29,839 in US

#55,986 in the World

Sunnyvale, CA, United States of America

Kana Software, Inc.

Forward Citations = 488

23 inventors:

Charlie Isaacs (3 out of 7 patents)

Robert L Arseneault (3 out of 5 patents)

Vani T Chiganmy (3 out of 4 patents)

4. David P Cokely (3 out of 4 patents)

5. Enzo Guadagnoli (3 out of 4 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Kana Software, Inc.. Retrieved from https://idiyas.com/company/kana-software

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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