The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2014
Filed:
Dec. 20, 2012
Kana Software Inc., Sunnyvale, CA (US);
Robert L. Arseneault, Manchester, NH (US);
Vani T. Chiganmy, Nashua, NH (US);
Robert Cohen, Needham, MA (US);
David P. Cokely, Portsmouth, NH (US);
Enzo Guadagnoli, Brookline, NH (US);
David M. Heath, Windham, NH (US);
Stefanie L. Moses, Chester, NH (US);
Sergio A. Rubio, Chester, NH (US);
Hector C. Torres, Billerica, MA (US);
Kana Software Inc., Sunnyvale, CA (US);
Abstract
Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.