The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2003
Filed:
Feb. 14, 2000
Michael Shwe, San Francisco, CA (US);
Brian O'Neill, San Francisco, CA (US);
Kana Software, Inc., Menlo Park, CA (US);
Abstract
A multi-tiered system for responding to natural language queries is using disclosed. The query resolution system returns zero or more links to content that is relevant to the users query. The present invention for query resolution combines two or more types of natural language query resolution methods, where the knowledge base for each of the methods comes from a single knowledge specification. The various different natural language query resolution methods differ fundamentally in how they match the user query to the web site content. The results of the resolution methods are ranked and all, some, or none of the results of each system may be displayed.