Company Filing History:
Years Active: 2012-2013
Title: Vikas Nehru: Innovator in Customer Service Technology
Introduction
Vikas Nehru is a notable inventor based in San Jose, California, recognized for his contributions to customer service technology. He holds two patents that address significant challenges in message response systems for customer service environments. His work aims to enhance productivity for customer service agents through innovative application assembly methods.
Latest Patents
One of Vikas Nehru's latest patents is titled "Dynamic message context driven application assembly for customer service agent productivity applications." This invention provides a method, system, and computer program product designed to improve the efficiency of message response systems. The patent outlines a method that includes determining the context of an inbound message within an agent user interface. It also involves selecting applications based on the determined context and providing an activatable reference to these applications in the user interface. This approach allows customer service agents to access relevant applications seamlessly, thereby enhancing their productivity.
Career Highlights
Vikas Nehru is currently employed at Kana Software, Inc., where he continues to develop innovative solutions for customer service applications. His work has significantly impacted the way customer service agents interact with technology, making their tasks more efficient and effective.
Collaborations
Some of Vikas Nehru's coworkers include Charlie Isaacs and Dilpreet Singh, who contribute to the collaborative environment at Kana Software, Inc. Their combined expertise fosters innovation and drives the development of advanced customer service solutions.
Conclusion
Vikas Nehru's contributions to customer service technology through his patents demonstrate his commitment to improving agent productivity. His innovative approaches continue to shape the future of customer service applications.