The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2024
Filed:
May. 11, 2021
T-mobile Usa, Inc., Bellevue, WA (US);
James Ellison, Issaquah, WA (US);
Mark Hanson, Plano, TX (US);
Joel Werdell, Seattle, WA (US);
Stephen King, Seattle, WA (US);
Christopher Mills, Bellevue, WA (US);
Phoebe Parsons, Redmond, WA (US);
Kasey Snow, Renton, WA (US);
Rudy Bourcelot, Everett, WA (US);
T-Mobile USA, Inc., Seattle, WA (US);
Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.