Company Filing History:
Years Active: 2018-2024
Title: Rudy Bourcelot: Innovator in Customer Service Technology
Introduction
Rudy Bourcelot is a notable inventor based in Everett, WA (US). He has made significant contributions to the field of customer service technology, holding a total of 6 patents. His work focuses on enhancing the efficiency and effectiveness of customer service interactions through innovative methods and systems.
Latest Patents
One of Rudy's latest patents is titled "Assistance for Customer Service Agents." This invention encompasses methods, systems, and apparatus, including computer programs encoded on a computer storage medium, designed to assist customer service agents. The method involves receiving customer interaction data that reflects an interaction between a first user and a second user. Additionally, it includes receiving a customer summary file that reflects characteristics of the first user. Based on this data, the system determines instructions for the second user to continue interacting with the first user during their interaction. Ultimately, the system provides these instructions for output to the second user, facilitating a smoother customer service experience.
Career Highlights
Rudy Bourcelot is currently employed at T-Mobile USA, Inc., where he applies his expertise in developing innovative solutions for customer service challenges. His work has been instrumental in improving customer interactions and enhancing service quality.
Collaborations
Rudy collaborates with talented individuals such as Ryan Yokel and James Ellison, contributing to a dynamic team focused on advancing customer service technologies.
Conclusion
Rudy Bourcelot's contributions to customer service technology through his patents and work at T-Mobile USA, Inc. highlight his commitment to innovation in this vital field. His inventions are paving the way for more effective customer interactions and improved service delivery.