The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2018
Filed:
Dec. 29, 2016
T-mobile Usa, Inc.;
Ryan Yokel, Seattle, WA (US);
Rudy Bourcelot, Everett, WA (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
A user identifier of a customer may be obtained from a customer identification database of a wireless telecommunication carrier in response to receiving a support request to resolve a service issue for the customer. Subsequently, a determination may be made based on the user identifier as to whether the customer satisfies one or more conditions. The one or more conditions may include that the customer is previously assigned to a customer support team of the wireless telecommunication carrier for a prior support session, a service account associated with the user identifier is already assigned to the customer support team, or the customer was formerly assigned to the customer support team while using a former service account that is now expired. Accordingly, the customer support team may be designated to assist the customer with the service issue when the customer satisfies a condition of the one or more conditions.