Company Filing History:
Years Active: 2018-2021
Title: Ryan Yokel: Innovator in Service Capacity Management
Introduction
Ryan Yokel is a notable inventor based in Seattle, WA. He has made significant contributions to the field of service capacity management, holding a total of 4 patents. His work focuses on enhancing the efficiency of service systems, particularly in how they respond to user inquiries.
Latest Patents
Yokel's latest patents include innovative techniques for dynamically adjusting service capacity. These techniques involve estimating the capacity needs of a service network and adjusting resources accordingly. When a user contacts an enterprise with an issue, the service system determines the intent of the contact. It assesses whether the issue is likely to affect a significant number of users in the near future. Based on this assessment, the system identifies the necessary capacity to handle the expected user communications by searching agent profiles to find suitable agents for resolution.
Another significant patent by Yokel involves the automatic creation of issue resolution scripts. This process begins when a user contacts an agent with an issue. The system collects intent parameters related to the user and their device. As the agent works to resolve the issue, a script engine monitors the actions taken and locates relevant content to train agents. This information is used to create a resolution script, which can be matched with future issues based on similar intent parameters.
Career Highlights
Ryan Yokel is currently employed at T-Mobile USA, Inc., where he applies his innovative ideas to improve service delivery. His work has been instrumental in developing systems that enhance user experience and operational efficiency.
Collaborations
Yokel collaborates with talented coworkers, including Rudy Bourcelot and James Ellison, who contribute to the innovative environment at T-Mobile.
Conclusion
Ryan Yokel's contributions to service capacity management through his patents demonstrate his commitment to innovation in the field. His work not only improves service systems but also enhances user satisfaction.