Company Filing History:
Years Active: 2020-2024
Title: Innovations by James Ellison
Introduction
James Ellison is an accomplished inventor based in Issaquah, WA (US). He holds a total of 12 patents that reflect his expertise in customer care technologies. His work focuses on enhancing customer service interactions through innovative solutions.
Latest Patents
One of his latest patents is titled "Customer care topic coverage determination and coaching." This invention classifies customers contacting support based on their account information and identifies relevant customer care topics using machine learning. The system generates a topic script for customer service representatives (CSRs) to facilitate effective communication with customers. Another significant patent is "Assistance for customer service agents," which involves methods and systems for providing real-time instructions to agents based on customer interaction data and user characteristics. This invention aims to improve the quality of customer interactions and support.
Career Highlights
James Ellison is currently employed at T-Mobile USA, Inc., where he applies his innovative ideas to enhance customer service processes. His contributions have significantly impacted the efficiency and effectiveness of customer care operations.
Collaborations
James has collaborated with notable coworkers, including Joel Werdell and Robert Stamm, who share his commitment to advancing customer service technologies.
Conclusion
James Ellison's innovative patents and contributions to customer service technology demonstrate his dedication to improving customer interactions. His work continues to influence the industry positively.