Company Filing History:
Years Active: 2024
Title: Phoebe Parsons: Innovator in Customer Service Technology
Introduction
Phoebe Parsons is a notable inventor based in Redmond, WA (US). She has made significant contributions to the field of customer service technology, holding 2 patents that enhance the efficiency of customer interactions.
Latest Patents
Her latest patent focuses on providing assistance for customer service agents. The patent describes methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents. The method involves receiving customer interaction data that reflects an interaction between a first user and a second user. Additionally, it includes receiving a customer summary file that reflects characteristics of the first user. Based on this data, the computing device determines instructions for the second user to continue interacting with the first user during their interaction. The system then provides these instructions for output to the second user, facilitating a smoother customer service experience.
Career Highlights
Phoebe Parsons is currently employed at T-Mobile USA, Inc., where she applies her innovative ideas to improve customer service processes. Her work has been instrumental in developing technologies that streamline communication between customers and service agents.
Collaborations
Some of her coworkers include James Ellison and Mark Hanson, who contribute to the collaborative environment that fosters innovation at T-Mobile.
Conclusion
Phoebe Parsons is a pioneering inventor whose work in customer service technology is making a significant impact. Her patents reflect her commitment to enhancing customer interactions and improving service efficiency.