Company Filing History:
Years Active: 2024
Title: Innovations by Christopher Mills
Introduction
Christopher Mills is an accomplished inventor based in Bellevue, WA (US). He has made significant contributions to the field of customer service technology. With a total of 2 patents, Mills has developed innovative solutions that enhance the efficiency of customer interactions.
Latest Patents
Mills' latest patent focuses on providing assistance for customer service agents. The patent describes methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents. The method involves receiving customer interaction data that reflects an interaction between a first user and a second user. Additionally, it includes receiving a customer summary file that reflects characteristics of the first user. Based on this data, the computing device determines instructions for the second user to continue interacting with the first user during their interaction. The system ultimately provides these instructions for output to the second user, facilitating a smoother customer service experience.
Career Highlights
Christopher Mills is currently employed at T-Mobile USA, Inc., where he applies his expertise in technology and customer service solutions. His work has been instrumental in developing systems that improve customer engagement and satisfaction.
Collaborations
Mills collaborates with talented individuals such as James Ellison and Mark Hanson, who contribute to the innovative projects at T-Mobile USA, Inc. Their teamwork fosters a creative environment that drives technological advancements.
Conclusion
Christopher Mills is a notable inventor whose work in customer service technology has led to valuable innovations. His patents reflect a commitment to improving customer interactions through advanced systems and methods.