Company Filing History:
Years Active: 2024
Title: Kasey Snow - Innovator in Customer Service Technology
Introduction
Kasey Snow is a talented inventor based in Renton, WA (US). She has made significant contributions to the field of customer service technology. With a focus on enhancing the interaction between customers and service agents, Kasey has developed innovative solutions that streamline communication and improve service efficiency.
Latest Patents
Kasey Snow holds 2 patents that showcase her expertise in customer service assistance. Her latest patent, titled "Assistance for Customer Service Agents," discloses methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents. This invention involves a computing device that receives customer interaction data reflecting an interaction between a first user and a second user. The device also receives a customer summary file that reflects characteristics of the first user. Based on this data, the computing device determines instructions for the second user to continue interacting with the first user during their interaction. The system then provides these instructions for output to the second user, enhancing the overall customer service experience.
Career Highlights
Kasey is currently employed at T-Mobile USA, Inc., where she applies her innovative ideas to improve customer service processes. Her work has been instrumental in developing technologies that assist customer service agents in providing better support to customers.
Collaborations
Kasey collaborates with talented individuals such as James Ellison and Mark Hanson. These partnerships have allowed her to expand her ideas and bring innovative solutions to fruition.
Conclusion
Kasey Snow is a remarkable inventor whose work in customer service technology is making a significant impact. Her patents reflect her dedication to improving customer interactions and enhancing the efficiency of service agents. Kasey's contributions are paving the way for future innovations in the field.