Company Filing History:
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Years Active: 2004-2018
Title: Wendy S Cook: Innovator in Social Media and Call Center Technologies
Introduction
Wendy S Cook is a prominent inventor based in Oakland, CA (US). She has made significant contributions to the fields of social media and call center technologies. With a total of 3 patents, her work reflects a deep understanding of the intersection between technology and user experience.
Latest Patents
One of her latest patents is the "Integrated social media server and architecture." This system includes a social client and an intermediate server, allowing users to follow, tag, post, and comment on various topics and cases. The intermediate server acts as a bridge between backend systems and social clients, streamlining the workflow for users.
Another notable patent is the "Call center telephone and data flow connection system." This innovative method enables the transfer of telephone calls and data between computer programs in a call center. The flow connection modules facilitate the development of modular call centers, enhancing the efficiency of call center operations.
Career Highlights
Wendy has worked with notable companies such as Avaya Inc. and Avaya Technology LLC. Her experience in these organizations has allowed her to refine her skills and contribute to groundbreaking technologies in the communication sector.
Collaborations
Throughout her career, Wendy has collaborated with talented individuals, including David L Bauer and Keith R McFarlane. These partnerships have fostered innovation and creativity in her projects.
Conclusion
Wendy S Cook is a trailblazer in the realm of social media and call center technologies. Her patents demonstrate her commitment to enhancing user interaction and operational efficiency. Wendy's contributions continue to shape the future of communication technology.