The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 08, 2018
Filed:
Sep. 25, 2014
Open Text SA Ulc, Halifax, CA;
Paul E. Brousseau, Oakland, CA (US);
Wendy S. Cook, Oakland, CA (US);
Open Text SA ULC, Halifax, CA (US);
Abstract
Disclosed is a system including a social client and an intermediate server. A social client may be implemented as a mobile application or embedded as a component of a hosted application. The social client may include features/functions for a user to follow, tag, post, and/or comment on a case, a topic, user(s) concerning the case and/or topic, post(s) tagged to a topic, case(s) tagged by the user, or a combination thereof. The intermediate server may serve as an intermediate between backend system(s) and social client(s). For example, the intermediate server may receive a work order from a backend system, place the work order in an event stream and/or a work folder for the user, mark the work order as in-process when the user completes work, and return the work order to the backend system. The backend system may then mark the work order as having been completed.