Thaddeus Rafacz

Title: Thaddeus Rafacz: Innovator in Automatic Call Distribution Technology

Introduction

Thaddeus Rafacz is a notable inventor based in Lisle, IL (US), recognized for his contributions to automatic call distribution technology. With a total of 2 patents, Rafacz has developed innovative solutions that enhance communication systems.

Latest Patents

Rafacz's latest patents include a Standalone ACD system with native signaling system 7 capability. This invention provides a method and apparatus for exchanging control information between an automatic call distributor and a public switched telephone network. The process involves identifying a subscriber channel for communication and exchanging control information over various available control channels using nonassociative signaling. Another significant patent is the ACD with multi-lingual agent position, which allows for the selection of a language for use by multiple agents of an automatic call distributor. This method includes storing the selected language in the memory of the ACD and programming agent stations to utilize the chosen language based on the downloaded indication.

Career Highlights

Throughout his career, Rafacz has worked with reputable companies such as Rockwell Semiconductor Systems, Inc. and Rockwell Electronic Commerce Technologies, LLC. His experience in these organizations has contributed to his expertise in the field of telecommunications and automatic call distribution.

Collaborations

Rafacz has collaborated with notable professionals in the industry, including Daniel F. Baker and C. K. Venugopal. These collaborations have likely enriched his work and led to advancements in his inventions.

Conclusion

Thaddeus Rafacz's innovative contributions to automatic call distribution technology demonstrate his commitment to enhancing communication systems. His patents reflect a deep understanding of the complexities involved in telecommunications, making him a significant figure in this field.