The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 01, 2000
Filed:
Jul. 13, 1998
Applicant:
Inventors:
Daniel F Baker, Rolling Meadows, IL (US);
Thaddeus Rafacz, Lisle, IL (US);
C K Venugopal, Aurora, IL (US);
Assignee:
Rockwell Semiconductor Systems, Inc., Newport Beach, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M / ; H04M / ; H04M / ; G06F / ; G06F / ;
U.S. Cl.
CPC ...
379265 ; 379 8806 ; 379 8825 ; 379 9317 ; 704-8 ; 709207 ;
Abstract
A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor. The method includes the steps of storing an indication of the selected language in a memory of the automatic call distributor, downloading the indication to each agent station of each agent of the plurality of agents and programming the agent stations to use the selected language based upon the downloaded indication of the selected language.